When we think of interpersonal communication,
we often believe that the sender of information is the
inﬂuencer—making leadership and listening appear somewhat contradictory. The fact is that an effective, proactive listener is every bit as influential as the sender of the information. When leaders understand that listening is not a passive behavior, they will be more effective in managing their direct reports.
The premise for this half-day listening program is that listening is a proactive and interactive involvement with another person’s ideas and feelings. It entails the use of specific verbal and nonverbal behaviors, which leaves both individuals with a ﬁrm sense that the words spoken were accurately communicated.
Discover the five fundamentals of proactive listening:1. Attend to Nonverbal Behaviors 2. Ask Questions 3. Reflect Feelings 4. Paraphrase 5. Summarize Who Should Attend? Professionals at all levels; Business Owners REGISTRATION REQUIRED! www.coach4leaders.com OR 707-526-6911
We make every effort to ensure the accuracy of this information. However, you should always call ahead to confirm dates, times, location, and other information.